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Frequently Asked Questions (FAQ)

Find answers to the most common questions about our travel and overseas services. From flight ticket booking, visa processing, hotel reservations, and Umrah packages to document attestation, MOFA, embassy services, and overseas assistance, our FAQ section helps you get quick and clear information for a smooth travel experience.

How can I book a flight ticket?

You can book your ticket by visiting our office, calling us, or sending your passport copy and travel details through WhatsApp or email.

Usually required documents include a passport copy, a valid mobile number, and travel details, depending on airline requirements.

Yes, date changes are possible depending on airline rules and ticket type. Additional charges may apply.

Refund depends on airline fare rules. Some tickets are refundable, some are partially refundable, while others are non-refundable.

Yes, we offer special fares and seasonal promotions for many destinations.

  • In many cases, if the airline cancels the flight, they cannot charge a change fee to move you to another date.
  • If you no longer want to travel, you can normally request a full refund instead.

You can change your date from the travel agency you purchased the ticket from, or directly from the airline’s main office

Usually allowed:

  • 1 cabin bag + 1 personal item (laptop bag/handbag)
  • Weight: often 7 some airline10 kg
  • Size limit: around 55 × 40 × 20 cm

Items usually allowed:

  • Clothes
  • Laptop
  • Mobile charger
  • Small toiletries

Not allowed in cabin:

  • Sharp objects (knife, scissors)
  • Large liquid bottles
  • Explosives or flammable items
  • Power Bank

Liquids rule on many international flights:

  • Maximum 100 ml per container
  • All liquids are inside a transparent small bag
What types of visas do you provide?

We provide:

  • Tourist Visa
  • Visit Visa
  • Business Visa
  • Employment Visa Assistance
  • Family Visit Visa

Processing time depends on the country:

  • UAE Visa: 2–5 working days
  • Schengen Visa: 15–30 days
  • Other countries vary

Generally required:

  • Passport copy
  • Passport-size photo
  • Bank statement (if required)
  • National ID Card

No. Visa approval depends entirely on the embassy or immigration department.

Yes, we provide travel insurance for all major countries.

Yes. UAE visit visas can be extended without exiting the country, depending on immigration rules.

Can you book hotels worldwide?

Yes, we provide hotel bookings worldwide at competitive prices.

Yes, we offer:

  • Budget hotels
  • Standard hotels
  • Luxury resorts
  • Family apartments

Cancellation policy depends on the hotel and booking conditions.

Yes, airport pickup and drop-off services are available in many countries.

What is included in your Umrah package?

Packages may include:

  • Umrah Visa
  • Flight Ticket
  • Hotel Accommodation
  • Transport
  • Ziyarah Tours

We offer:

  • 7 Days
  • 10 Days
  • 14 Days
  • Custom Packages

Usually:

  • Passport valid for 6 months
  • Passport-size photos
  • Family Registration Certificate (FRC)
  • Vaccination certificate (if required)

Yes, group and family Umrah packages are available.

Rules depend on current Saudi regulations and age requirements.

What documents can be attested?

We handle attestation for:

  • Educational Documents
  • Marriage Certificates
  • Birth Certificates
  • Commercial Documents
  • Power of Attorney

Ministry of Foreign Affairs attestation confirms that your document is officially verified for international use.

Embassy attestation is verification by the destination country’s embassy for legal use abroad.

Normally:

  • MOFA: 1–3 working days
  • Embassy: 3–10 working days, depending on the country

Yes, document collection and delivery services are available in selected areas.

Do you assist with overseas job documentation?

Yes, we assist with:

  • Employment visa documentation
  • Certificate attestation
  • Medical appointment guidance

Yes, we provide consultation for selected immigration programs.

Yes, we help with:

  • University admission guidance
  • Student visa processing
  • Travel arrangements

Yes, we offer customized international and domestic tour packages.

We provide services for many countries, including:

  • Saudi Arabia
  • United Arab Emirates
  • United Kingdom
  • Canada
  • United States
  • Malaysia
  • Singapore

Customers can contact us through:

  • Phone call
  • WhatsApp
  • Email
  • Office visit